NeSDA 2021 Citizen Survey


National eGovernance Service Delivery Assessment (NeSDA) is an initiative by the Department of Administrative Reforms and Public Grievances (DARPG) which will be used to assess and benchmark e-government development and public service delivery efficiency in India at a state/UT level. This assessment framework will be used as a benchmarking tool to evaluate common services provided to citizens (G2C), business users (G2B) and government (G2G) departments under focus sectors of Finance, Labour & Employment, Education, Social Welfare (including Health & Agriculture), Local Govt. & Utilities, Environment and Tourism of 36 States/ Union Territories (UTs).

The overall goal of the study is to promote participation of all departments and ministries at state/UT and central level to adopt the e-government framework in their day-to-day functioning to reinforce Minimum Government and Maximum Governance.


The purpose of this survey is to gain insight on the citizens' experience in availing e-services from their respective States/UTs. Accurate and relevant data from citizens and the meaningful analysis of the same will help States/UTs to chart a course for the future. The aim of the survey is to deploy the research findings in improving e-service delivery efficiency by sensitizing and promoting participation of all departments and ministries. The end goal is the adoption of the egovernment framework in their day-to-day functioning.


Start Date 01st August 2021
End Date 31st August 2021